Orders are accepted 24 hours, 7 days a week via our online portal. We are also available to take orders via email at firstname.lastname@example.org and via telephone at 604-609-7368 from 8:30am-4:30pm, Monday-Fridays (excluding statutory holidays).
For your convenience, customers may order online using the login panel on the right side of this webpage at anytime. For new clients, you will need to set up a client profile before placing an online order. All orders placed online require confirmation before they will be accepted; confirmation of online orders will only occur Monday to Friday, between 8:30 am to 4:30 pm. This is important to note if you have placed an order outside of regular business hours or over the weekend.
We deliver 6 days per week, Monday through Saturday. Minimum orders apply on Saturdays. Our standard delivery fees apply on weekends.
Our delivery fees vary according to location and time. Our standard delivery fee is $12 within the Downtown Vancouver area during regular business hours. Deliveries to Burnaby, North Vancouver, and other areas of Vancouver are $25, while deliveries to Richmond, New Westminster, Delta, and Surrey range from $50-150, depending on distance from Potluck.
Pick Up Service
We will make arrangements to pick up catering equipment within 2 business days of your delivery free of charge. If you require a same day pick up service during regular business hours, a $20 fee applies. If you require an after-hours same day pickup up until 8pm, a $100 fee applies.
*Please let us know in advance if special arrangements are required to pick up the equipment. If no one is on site to meet us and multiple trips are required to retrieve the equipment, charges will be applied. Charges will also be applied for any missing or broken items.
Our deliveries include disposable paper supplies for a small fee (eg; plates, napkins and cutlery); All of our paper supplies are made from recycled materials and are 100% biodegradable. Please let us know at the time of ordering if you do not require serving supplies.
Our minimum order for delivery is $75 before taxes and applicable delivery fees. For orders less than the $75 minimum, the delivery charge is $20.
Ordering, Cancellation & Payment Policy
We ask that any changes or cancellations to existing catering orders be received by 10:00am the business day prior to your delivery. For orders taking place on the weekend or Mondays, all changes must be completed by 10am Friday. If this is a staffed event, or an order over $1000, all changes must be finalized 3 business days before your event. Any cancellations with fewer than 3 business days are subject to applicable service charges. We require a 40% deposit once your event has been confirmed. Full payment is due 7 days from the date of your event.
Event staff are charged based on a minimum of 4 hours per Potluck staff member. Overtime charges will be applied for any Potluck staff working over 8 hours. Servers/Bartenders are charged at $25 per hour, while Event Supervisors are charged at $30 per hour.
A standard 15% gratuity fee will be applied to any catered event that includes event staff. This gratuity charge is applied to food and drink only.
Rentals & Liquor Licenses
We are happy to arrange rentals for your event. Charges will be applied for any damaged or missing items. Potluck is also happy to organize any liquor requirements you have for your event. In cases where a Special Occasions License is required, we will give you all the information needed to apply.
For additional information please visit http://www.specialevents.bcldb.com/
If you have further questions about Potluck Catering policies, please feel free to contact us anytime at email@example.com or 604-609-7368.