Orders are accepted Monday to Friday from 8:30 am to 4:30 pm by telephone, you are welcome to place an order by email or online at any time
For your convenience, customers may order online using the login panel on the right side of this webpage at anytime. For new clients, you will need to set up a client profile before placing an online order. All orders placed online require confirmation before they will be accepted; confirmation of online orders will only occur Monday to Friday, between 8:30 am to 4:30 pm. This is important to note if you have placed an order outside of regular business hours or over the weekend.
We deliver 6 days per week, Monday through Saturday. Minimum orders apply on Saturdays. Delivery fees will vary.
Our delivery fees vary according to location and time. Our standard delivery fee is $12 within the downtown Vancouver core area during regular business hours.
Pick Up Service
We will make arrangements to pick up catering equipment within 2 business days of your delivery free of charge, if you require a same day pick up service additional charges will apply.
*Please let us know in advance if special arrangements are required to pick up the equipment. If no one is on site to meet us and multiple trips are required to retrieve the equipment, charges will be applied. Charges will also be applied for any missing or broken items.
Our deliveries include disposable paper supplies for a small fee (eg; plates, napkins and cutlery); All of our paper supplies are made from recycled materials and are 100% biodegradable. Please let us know at the time of ordering if you do not require serving supplies.
Our minimum order for delivery is $75 before taxes and applicable delivery fees. For orders less than the $75 minimum, the delivery charge is $20.
Ordering, Cancellation & Payment Policy
We ask that any changes or cancellations to existing catering orders be received by 10:00a.m the business day prior to your delivery. If this is a staffed event, or an event with over 100 guests, all changes must be finalized 3 business days before your event. Any cancellations with fewer than 3 business days are subject to applicable service charges. We require a 40% deposit once your event has been confirmed, full payment is due 15 days from the date of your event. Potluck requires a credit card on file for all new accounts.
Event staff are charged based on a minimum of 4 hours per Potluck staff member, overtime charges will be applied for any Potluck staff working over 8 hours. Servers/Bartenders $25 per Hour Event Captain $30 per Hour
A standard 15% gratuity fee will be applied to any catered event that includes event staff. This gratuity charge is applied to food and drink only.
We are happy to arrange rentals for your event. Charges will be applied for any damaged or missing items. Liquor Licenses: Potluck is happy to organize any liquor requirements you have for your event, in cases where a Special Occasions License is required we will give you all the necessary information.
For additional information please visit www.hsd.gov.bc.ca/lclb/apply/special/index.htm
If you have further questions about Potluck Catering Policies, please feel free to contact us anytime at 604.609.7368.